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  1. Detailed description of goods and/or services
    Nova Balloon Safaris (Pty) Ltd is a business in the Tourism industry that supplies Hot Air Balloon Flights.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of a booking voucher or ticket via email.
  3. Return and Refunds policy
    The provision of goods and services by Nova Balloon Safaris (Pty) Ltd is subject to availability. In cases of unavailability, Nova Balloon Safaris (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
  4. Customer Privacy policy
    Nova Balloon Safaris (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
  5. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Nova Balloon Safaris (Pty) Ltd bank account, the details of which will be provided on request.
  6. Card acquiring and security
    Card transactions will be acquired for Nova Balloon Safaris (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy.
  7. Customer details separate from card details
    Customer details will be stored by Nova Balloon Safaris (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to
  8. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  9. Responsibility
    Nova Balloon Safaris (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
    customer service and support, dispute resolution and delivery of goods.
  10. Country of domicile
    This website is governed by the laws of South Africa and Nova Balloon Safaris (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, PO Box 182, Greatbrak River, 6525.
  11. Variation Nova Balloon Safaris (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  12. Company information
    This website is run by Nova Balloon Safaris (Pty) Ltd (private company) based in South Africa trading as Nova Balloons and with registration number 2017/083026/07 and Edward Febbraio (Director), Mario Febbraio (Director), Theresa Febbraio (Director).
  13. Nova Balloon Safaris (Pty) Ltd contact details
    Company Physical Address: 69 Rooikat, Aalwyndal, Mossel Bay, 6500.
    Email: Telephone: +27 (021) 813 9438.
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